Our 10-year workmanship guarantee, in plain terms

The guarantee is a written document, not a verbal promise. The terms come with your fixed quote, so you can read them before you decide to go ahead, and they are confirmed again when the work is done.

It is a guarantee on workmanship. That means the quality of the work we carry out on your roof and in your room. It is a promise about our own work, so it is worth being clear about exactly what that includes. We keep a record of the job, with the date, the product and the details of how it was installed, so we can check what was done if you ever need to ask.

The guarantee covers our workmanship in three areas.

• The installation. How the rooflight was fitted and fixed into the opening, and how the opening itself was framed.
• The weathering details we fitted. The flashings, upstands, trims and seals that keep water out where the rooflight meets the roof. These matter most through long wet spells, which is why we build them with care.
• The making good we did. The plasterwork, lining and finishing around the opening inside, and the roof covering we disturbed and put back outside.

If something we fitted fails because of how we fitted it, we put it right under the guarantee.

In practice that means the things you would expect a competent installer to answer for: a leak at the flashing, a sealant joint that opens, a fixing that works loose, a lining that cracks because the opening moved, or a trim that comes away. We would rather hear about a small drip early than a large stain later, so please tell us as soon as you notice anything odd.

A guarantee on workmanship has a clear boundary. The following are handled separately.

• The product. The rooflight itself, including its glazing, frame and any motor, carries the manufacturer's own warranty. Those terms are set by the maker, not by us, and we will give you the paperwork for the product we fit.
• Work by others. Damage that follows later work on the roof or nearby, such as a new roof covering, scaffolding, aerial fitting or building work, is not caused by our installation.
• Storm damage. Harm from severe weather or impact is an insurance matter for your home policy.
• Normal wear. Seals, finishes and coatings age with weather. Routine cleaning and ordinary ageing are part of owning a rooflight.

If you are unsure which category a problem falls into, ask us. We will look at it and tell you honestly what we find.

If you think something we fitted is not right, call us on 0115 775 0605, message us by WhatsApp on 07880 284133, or email info@robinskylightsnottingham.co.uk. A few things help us:

• Your name and the address of the job.
• Photos of the problem, inside and outside if you can take them safely. A picture of a stain on the ceiling, or of the flashing from the ground, is a good start.
• A short note of when you noticed it, and whether it happens in particular weather, such as wind-driven rain.

We read what you send and arrange a visit as soon as we can. We do not promise a particular day, because we want to look at it properly and not rush to a time we cannot keep. At the visit we find the cause. If it is covered, we put it right at no cost to you.

A buyer will often want to know what guarantees come with work done on the property. Whether the guarantee can pass to the new owner depends on the terms and on the circumstances. Ask us before you sell, and we will confirm in writing.

It is also worth keeping your quote, the guarantee document and the Building Control paperwork together. Keeping them in one folder, with the manufacturer's paperwork for the rooflight itself, takes a few minutes now and saves a search later. They are the records a buyer's solicitor tends to ask about, and they show that the work was done and notified properly.

A rooflight is a hole in the roof with a seal around it. When it is fitted well it is quiet and dry for years. When the weathering details are poor, the fault shows up in the wet months, after the work has long been paid for. Ten years is long enough to take in a good many of those winters. It is how we back the thing we control, which is how the job is done.

You can read about the grey-day thinking behind our upstands and flashings, or see how we work on the about page. To start, ask for a free survey.